Boniface Mungania has been appointed as Chief Financial Services Officer following regulatory approvals. He assumes the role in full capacity effective 1 November 2026 after holding the role on an interim capacity since July 2026. He will report directly to the Chief Executive Officer.
Mungania has close to two decades of experience spanning financial services, digital transformation, customer care and business development, alongside a deep understanding of Safaricom’s business, customers and the evolving financial services landscape.
He joined Safaricom in 2007 as a Customer Care Representative, where he developed a strong foundation in customer-centric service delivery. Since then, he has built an extensive career across the organisation, holding various leadership positions, including Senior Manager, M-PESA Business Development, Mobile Financial Services Consultant at Vodafone Qatar, Head of M-PESA Products and Services Development, Payments Tribe Lead, and most recently, Director – Public Sector Digital Transformation.
Throughout his career, Mungania played a pivotal role in developing and scaling innovations that have transformed how customers transact, save and access financial services. He has also championed the adoption of agile ways of working, driving innovation and operational excellence across the business.
In his most recent role, he led several nationwide digital transformation initiatives that have contributed to the advancement of Kenya’s digital infrastructure across key sectors, including agriculture, healthcare, MSMEs and public finance. His work has also supported the development and maturity of critical digital utilities, including application programming interfaces (APIs), digital identity and national payments systems.
Boniface Mungania Role And Contributions To Safaricom
Mungania’s contributions to Safaricom and the country have earned him several accolades, including the prestigious Order of the Grand Warrior (OGW), in recognition of his role in leading transformative national programmes.
He holds a Bachelor of Science degree and is currently pursuing a Master of Science in Entrepreneurship at Jomo Kenyatta University of Agriculture and Technology (JKUAT).
The Confirmation of Boniface Mugania, who was previously holding the role on interim basis, comes on the back of Safaricom’s strong financial performance for the Half Year ending September. The company announced a strong financial performance with Group service revenue growing by 13.1% to KES 226.1 billion, reflecting sustained growth across its Kenya and Ethiopia operations.
Boniface Mungania will be keen to strengthen Safaricom’s position as one of the most valuable brands in Africa. In Kenya, M-Pesa and Safaricom are the top two most valuable brands according to a survey of 2,250 adults who assessed more than 1,900 brands across 110 categories.
The dominance of Safaricom and MPESA is testament to the company’s deep reach in the Kenyan and East African market, where mobile money and digital banking has evolved beyond basic transfers into a broader financial services ecosystem supporting payments, savings, credit and business transactions.
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